Shipping policy
THE CASAELYUS JOURNEY
At Casaelyus, we believe that thoughtfully made home essentials deserve thoughtful delivery.
Quality is not only reflected in how a product is designed and built — but also in how it arrives at your home.
This Shipping Policy explains how Casaelyus processes, ships, and delivers home and kitchen essentials safely, efficiently, and responsibly to customers worldwide.
Our Fulfillment Philosophy
Efficient Logistics for Everyday Living
Casaelyus is a modern, direct-to-consumer home brand.
To maintain flexibility, control costs, and deliver well-made home essentials at fair prices, we operate using a direct fulfillment model supported by trusted global manufacturing and logistics partners.
By shipping directly from our fulfillment network, we are able to:
Ensure Product Quality
Every Casaelyus product undergoes quality inspection before shipment to ensure it meets our standards for durability, functionality, and everyday use.
Keep Pricing Fair & Transparent
A streamlined supply chain allows us to avoid unnecessary retail markups and pass that value directly to our customers.
Reduce Waste & Overhandling
Fewer storage transfers and optimized logistics help minimize excess packaging, handling damage, and environmental impact.
We appreciate your patience as we deliver home essentials designed for daily living — not shortcuts.
1. Order Processing Time & Shipping Fee
Every Casaelyus order is prepared with care to ensure accuracy and protection during transit.
Order Processing Time
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Standard processing: 2–4 business days
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High-demand periods (holidays or promotional events): up to 5 business days
Shipping Fee
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Flat $2.99 shipping fee on all orders
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No hidden handling or packaging charges
2. Estimated Delivery Times
Casaelyus ships through a global fulfillment network. Delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note: These are estimated delivery windows. Customs processing, carrier delays, or regional logistics conditions may occasionally extend delivery times.
3. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking Updates
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Tracking details may take 1–3 business days to appear after shipment.
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International tracking may not update daily — this is normal and does not indicate an issue.
Your order is on the way and moving through the logistics network.
4. Customs, Duties & Taxes
International shipments are sent DDU (Delivered Duty Unpaid).
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Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.
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Casaelyus is not responsible for delays caused by customs clearance in the destination country.
5. Order Changes & Cancellations
To ensure fast and accurate fulfillment, orders begin processing shortly after placement.
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Requests for changes or cancellations must be made within 12 hours of purchase
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Once an order enters processing, it cannot be modified or canceled
Please contact us as soon as possible if you need assistance.
6. Lost or Damaged Orders
Your satisfaction matters to us.
Damaged Items
If your Casaelyus product arrives damaged, please email clear photos to our support team within 72 hours of delivery. We will arrange a replacement at no additional cost.
Lost Packages
If the carrier confirms that your order is lost in transit, we will send a replacement free of charge.
Need Assistance?
Our customer support team is always ready to help:
The Casaelyus Promise
We are committed to delivering home essentials that are dependable, thoughtfully designed, and worth the wait.
Casaelyus — Built for everyday living. Delivered with care.