Shipping policy
THE casaelyus JOURNEY
At casaelyus, we believe that reliable tools deserve reliable delivery.
Quality isn’t just about how a tool is built — it’s also about how it reaches your hands.
This Shipping Policy explains how casaelyus processes, ships, and delivers tools safely and responsibly to customers worldwide.
Our Fulfillment Philosophy: Efficient Logistics for Real Work
casaelyus is a modern, direct-to-consumer tool brand.
To maintain flexibility, control costs, and deliver professional-grade tools efficiently, we operate using a direct fulfillment model supported by trusted global manufacturing and logistics partners.
By shipping directly from our fulfillment network, we are able to:
Ensure Product Quality
Every casaelyus tool undergoes quality inspection before shipment to meet our performance and durability standards.
Keep Pricing Fair & Transparent
A streamlined supply chain allows us to avoid unnecessary retail markups and pass value directly to our customers.
Reduce Waste & Overhandling
Fewer storage transfers and optimized logistics help reduce excess packaging, handling damage, and environmental impact.
We appreciate your patience as we deliver tools designed to perform — not cut corners.
1. Order Processing Time & Shipping Fee
Every casaelyusorder is prepared with care to ensure accuracy and protection during transit.
Order Processing Time
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Standard processing: 2–4 business days
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High-demand periods (holidays or promotional events): up to 5 business days
Shipping Fee
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Flat $2.99 shipping fee on all orders
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No hidden handling or packaging charges
2. Estimated Delivery Times
casaelyus ships through a global fulfillment network. Delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note: These are estimated delivery windows. Customs processing, carrier delays, or regional logistics conditions may occasionally extend delivery times.
3. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking Updates
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Tracking details may take 1–3 business days to appear after shipment.
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International tracking may not update daily — this is normal and does not indicate a problem.
Your order is on the way and moving through the logistics network.
4. Customs, Duties & Taxes
International shipments are sent DDU (Delivered Duty Unpaid).
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Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.
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casaelyus is not responsible for delays caused by customs clearance in the destination country.
5. Order Changes & Cancellations
To ensure fast and accurate fulfillment, orders begin processing shortly after placement.
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Changes or cancellations must be requested within 12 hours of purchase.
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Once an order enters processing, it cannot be modified or canceled.
Please contact us as soon as possible if you need assistance.
6. Lost or Damaged Orders
Your satisfaction matters to us.
Damaged Items
If your casaelyus tool arrives damaged, please email clear photos to our support team within 72 hours of delivery. We will arrange a replacement at no additional cost.
Lost Packages
If the carrier confirms that your order is lost in transit, we will send a replacement free of charge.
Need Assistance?
Our customer support team is ready to help:
The casaelyus Promise
We are committed to delivering tools that are dependable, thoughtfully engineered, and worth the wait.
casaelyus— Built to Work. Delivered with Care.